trying to get back to Philippines; need HELP

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Getting back to Philippines & need Urgent help, actually.

I've been on the phone with Cathay Pacific's reservation center in New York several times today, asking for special dispensation on my return airfare - I was told by other travel writer friends of mine in Philippines to ask for a "bereavement fare", which is typically 50pct. off the price of your previous airfare.

Basically I left the USA on Nov.20th with a 4 month ticket, returning March 25, 2008, and had to return on an emergency basis to the USA after a few days in Philippines, due to the death of my Father...now I need to get back to Philippines and am hitting a wall in terms of finding someone at Cathay Pacific to help me ie. offering me a deeply discounted airfare to get back, or working some sort of deal.

They flat out told me a firm "NO".

Cathay Pacific told me they do not offer a bereavement fare, and now they want me to purchase ANOTHER airfare from scratch, if I need to fly back........YES, I need to be back asap!

Cathay Pacific wanted to sell me a $2,000USD airfare from JFK to Cebu Philippines.....WAT????????

For me, that's impossible - the best airfare deals are currently at about $1,500USD including taxes/fees, and it's just impossible after buying my original Nov.2007 airfare which I just burned through.

I need a Supervisor in Management there, to make a management decision based on the emergency I encountered - and was not allowed to speak to a Supervisor at all.

Cathay Pacific suggested I contact Asia Miles Frequent Flyer program (I'm a member) and offer them my 34,400mi. in my acct. basically equal to 1/2 a r/t airfare (basically JFK to MNL) then look into buying a 1-way ticket MNL to JFK for around $750+taxes or so.

I contacted Asia Miles based in Hong Kong, and it gets better:

1. the female associate couldn't understand my English accent, and couldn't get past it.
2. I asked for a Supervisor - she told me there was no Supervisor there who could speak with me.
3. I asked for the Asia Miles email address, to write out my issue - she said there was no address for Asia Miles.
4. I asked her to give me to another agent there - she said there was no way for her to transfer my call to someone else there.

At that point I hung up the phone.

If anyone reading this, or anyone knowing a good travel agent with experience in matters like this can help me figure out a remedy, please email me at: team@projectrice.org

Thanks for reading today,
PJAMES

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This page contains a single entry by PJAMES published on December 11, 2007 10:25 PM.

graveside, with Navy Honors (UPDATED Dec.10) was the previous entry in this blog.

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